Users management

Users management lets you view, edit, and control every customer and staff account in your store. From the admin panel you can search users, change roles, ban or unban accounts, and bulk-import new users from a CSV file.

Browsing your users

Open Users in the admin sidebar to see the full user list. The table displays each user's name, email, role, and registration date at a glance.

Column	Description
Name	User's full name. A gold crown icon marks the store owner (first user). A red Banned badge appears if the account is banned. Click to edit.
Email	User's email address
Role	Admin (primary badge) or User (secondary badge)
Joined	Date the account was created

You can sort by clicking any column header, and search by typing in the search bar at the top. Use the Filter button to narrow results by role (All / Admin / User) or status (All / Active / Banned).

Bulk actions

Select one or more users using the checkboxes on the left, then use the bulk actions bar that appears at the bottom:

• Unban — restore access for all selected users
• Ban — revoke access for all selected users (a confirmation dialog will appear)

Important: If any selected user is an admin, both bulk actions are blocked. Deselect admin users to continue. The store owner (first user) and admins are automatically excluded from bulk ban operations.

Row actions

Click the three-dot menu on any row to see the available actions for that user:

Action	When available	What it does
Edit	Always	Opens the user edit page
Promote to Admin	User is not an admin	Grants admin dashboard access (confirmation required)
Demote to User	User is an admin but not the store owner	Revokes admin access immediately (confirmation required)
Ban User	User is not admin, not banned, and not the store owner	Blocks sign-in and purchases. All active sessions are deleted.
Unban User	User is banned and not an admin	Restores full access to the store

Editing a user

Click any user name in the list (or the Edit action in the row menu) to open the edit page.

Core details

These fields are read-only:

Field	Description
Name	User's full name
Email	Account email address (grayed out)
Account Created	Registration date and time

Role management

Toggle Admin Access to promote or demote the user. Admins can access the store dashboard and manage products, orders, and settings.

Tip: The store owner (marked with a gold crown) cannot be demoted. This toggle is disabled for the first user account.

Danger zone

Toggle Ban Account to block the user from signing in or making purchases. When a user is banned, all their active sessions are immediately deleted.

Important: You cannot ban admin users or the store owner. Demote an admin to a regular user first if you need to ban them.

Consent info

This section displays two read-only indicators:

• Terms of Service Consent — shows the accepted ToS version and date, or "Not accepted" with a gray indicator
• Newsletter Subscription — shows a green Subscribed badge or a gray Not subscribed badge

Addresses

All saved shipping addresses for the user are listed here as read-only cards. Each card shows the address label, full address, phone number, and whether it is the default address.

Importing users

Click the Import Users button on the users list page to open the import dialog.

CSV format

Download the template by clicking the Download template link. The expected format is:

Column	Required	Description
Email	Yes	Must be a valid email address
First Name	No	Combined with Last Name to form the display name
Last Name	No	If both names are empty, the email prefix is used
Accepts Email Marketing	No	yes, true, or 1 to subscribe; anything else is treated as no

Import results

After uploading, the dialog shows a summary:

• Imported — number of new users created
• Skipped — users whose email already exists in the database
• Errors — rows that failed validation, with the row number and reason

Tip: Imported users are created with a random password and the force password reset flag enabled. They will be prompted to set their own password on first sign-in.

Exporting users

Click the Export Users button on the users list page to download the current list as a CSV file. The export respects active filters and search — only the rows you can see in the list are included.

The downloaded file uses the same column layout as the import template, so a CSV exported from one Capyshop store can be imported directly into another.

Store owner protections

The first admin account — created during the onboarding process — is the store owner and has special protections:

• Cannot be demoted — the Admin Access toggle is permanently disabled for this account
• Cannot be banned — the Ban Account toggle is disabled, and bulk ban operations automatically skip this user
• Cannot be deleted — there is no delete user functionality in the admin panel

The store owner is identified by a gold crown icon next to their name in the users list and edit page.